Privacy Policy

1. Introduction

Brisk Economy ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website (brisk-economy.com) or use our services.

We are the data controller for the personal data we collect about you. Our registered address is 227 Lordswood Rd, Harborne, Birmingham B17 8QP, United Kingdom.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Property information and service requirements
• Communication preferences
• Payment and billing information
• Technical information about your home automation systems

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide home automation consultations, installations, and support services
• Communication: To respond to your enquiries and provide customer support
• Marketing: To send you relevant information about our services (with your consent)
• Legal Compliance: To comply with legal obligations and protect our legitimate interests
• Website Improvement: To analyze website usage and improve our online services
• Security: To protect our systems and prevent fraud

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: To perform our contractual obligations to you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interest: For our business operations, fraud prevention, and service improvement

5. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party companies that help us deliver our services (installation partners, payment processors)
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Transfers: In connection with any merger, sale, or acquisition of our business
• Protection of Rights: To protect our rights, property, or safety, or that of our customers

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

These measures include encryption, secure storage systems, access controls, and regular security assessments.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typically, we retain customer data for 7 years after the completion of services, unless a longer retention period is required by law.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another organization
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected] or +44 73980 90997.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyze website traffic and user behavior
• Personalize your experience
• Remember your preferences and settings

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, see our Cookie Policy.

10. International Data Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Other appropriate safeguards as required by law

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

ICO Contact Information:
Website: ico.org.uk
Phone: 0303 123 1113